Residual material processing plants Service

Our services at a glance:

Vecoplan Customer Service

Do you have a service enquiry? If so, our customer service is your first port of call. We will support you from the delivery of the first components to the optimisation of your proven system or machine. We have specifically placed our technicians in...

Spare and wear parts

Only use original spare parts for your Vecoplan machines and systems. We have developed each component extensively, so we have an in-depth knowledge of all the specifications and development stages. Thanks to the quality of our original spare parts,...

Vecoplan Smart Center

The Vecoplan Smart Center (VSC) is Vecoplan’s digitalisation solution. It enables you to maximise the efficiency ofyour machinery and equipment. Learn all about VSC.control and VSC.connect.

Self service

You want to solve minor problems quickly and without much effort instead of contacting one of our employees immediately? Our Self-Service Centre saves time and you stay flexible.

The market wants to benefit not only from efficient machines, but also from the competence of the manufacturers. Our tasks therefore include consulting, planning with subsequent solution finding, integrated order management, installation, commissioning – and of course comprehensive service. Customers want high levels of availability and process stability throughout the entire service life of the machines.

Jochen Pfeil , Vecoplan AG
Head of Business Unit Service

The focus on the customer

Vecoplan continues to expand its service to provide even better support for customers. This will increase the availability of customers’ equipment. To achieve this goal, the machine builder is establishing branches in selected locations, most recently in France. Most problems with systems can also be identified and resolved remotely with the powerful Vecoplan Smart Center (VSC) digitalisation concept. Vecoplan also offers various service level agreements for individual support.

Vecoplan is consistently expanding its services

How can customers be optimally served worldwide? Among other approaches, Vecoplan offers a digitalisation concept that it has now expanded to include additional services. The machine manufacturer is also establishing more branches in selected locations. Jochen Pfeil, Head of the Service Division, knows how customers benefit from these changes.

Vecoplan opens a new subsidiary in France:

Vecoplan AG, a leading international specialist in sawmill waste handling, material transport and processing in the woodworking industry, as well as shredding, conveying and storage technology for biomass power plants, has opened a subsidiary in France. There is a clear focus on service and sales at Vecoplan France. As a result, it can now provide its French customers with the best possible support in the Wood | Biomass, Recycling | Waste and Service divisions.

Vecoplan expands its service base in Italy:

Spain, Poland, the United Kingdom and now also Italy – Vecoplan is consistently expanding its service bases in Europe to be geographically closer to its customers and provide them with even better services. Users benefit from faster spare parts supply, reliable on-site support and a significantly higher availability of their plants and machines as a result. They also have a contact person who knows their market intimately.

For an even higher level of machine availability

Spain, Poland, the United Kingdom and Italy – Vecoplan is consistently expanding its service bases in Europe to be geographically closer to its customers and provide them with even better services. Users benefit from faster spare parts supply, reliable on-site support and a significantly higher availability of their plants and machines as a result. They also have a contact person who knows their market intimately.

Trade fair review IFAT: the new developments

IFAT in May 2020 was the first major trade fair for Vecoplan that was first postponed and then completely canceled due to the Corona pandemic. And this despite the fact that we were already in the starting blocks: The booth was planned, the trade show motto was set, the exhibits were already in production and the trade show invitations were as good as printed. So we had to rethink and do the whole thing digitally. We managed to partially compensate for the loss of the trade fairs with our live broadcasts from the Technology Center, but this could not make up for the high-quality discussions at a trade fair. All the more reason for us all to look forward to IFAT 2022!

Flexible plastics processing

To process plastics from household and commercial waste efficiently and flexbily, the weerec OÜ company from Estonia poted for a VIZ 1300 T from Vecopolan, the adaption genius in plastics shredding.

Successful waste processing with successful remote commissioning

In order to successfully process waste into alternative fuels for the cement industry, Ecorec relied on Vecoplan’s solutions.

A project abroad – and the unexpected can happen

Assignments abroad are often exciting - and challenging - for assembly specialists. Because every country has its own culture and the people have their own customs and behaviors.

Service-Hotline