Residual material processing plants Service

Our services at a glance:

Vecoplan Customer Service

Services for your machine – everything from a single source!

Do you have a service enquiry? If so, our customer service is your first port of call. We will support you from the delivery of the first components to the optimisation of your proven system or machine. We have specifically placed our technicians in your vicinity so that they can quickly provide you with comprehensive know-how. We coordinate the assignments so that our technicians can master the maintenance, assembly and commissioning of your plants and machines, as well as the solution of your service requests – efficiently and within the required time frame. This will save you costs – through shorter journey times, for instance. We can also reliably remedy faults remotely via our VSC.connect interface. In this way, we ensure the high availability of your machine over its entire service life.

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Spare and wear parts

Original parts from manufacturer - Quality is added value

Only use original spare parts for your Vecoplan machines and systems. We have developed each component extensively, so we have an in-depth knowledge of all the specifications and development stages. Thanks to the quality of our original spare parts, you can significantly minimise failures in your systems and optimise their performance and functionality.

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Vecoplan Smart Center

Digital thinking ahead!

The Vecoplan Smart Center (VSC) is Vecoplan’s digitalisation solution. It enables you to maximise the efficiency ofyour machinery and equipment. Learn all about VSC.control and VSC.connect.

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Self service

We support you in the independent rectification of minor malfunctions

You want to solve minor problems quickly and without much effort instead of contacting one of our employees immediately? Our Self-Service Centre saves time and you stay flexible.

We are happy with the overall result on every level. What fascinates us is the combination of reliability and performance. Vecoplan implemented a very stable high-tech solution for us, which has paid off.

Yalcin Abdullah , RDF Kontamine
Manager assistant / Environmental Engineer

Achieving more efficient shredding thanks to a powerful digitalisation concept

Vecoplan’s Smart Center (VSC) introduces a digitalisation concept that enables users to maximise the efficiency of their machines and systems. The system connects digitally with the manufacturer, allowing Vecoplan’s shredding specialists to access the control system or panel – and to detect, analyse, and resolve any faults in real time. All the relevant data and documentation are available online, and any necessary actions are clearly listed. The VSC is included with the purchase of any Vecoplan product. This is a major benefit for users, especially when it comes to ensuring optimal service connectivity for their systems.

The focus on the customer

Vecoplan continues to expand its service to provide even better support for customers. This will increase the availability of customers’ equipment. To achieve this goal, the machine builder is establishing branches in selected locations, most recently in France. Most problems with systems can also be identified and resolved remotely with the powerful Vecoplan Smart Center (VSC) digitalisation concept. Vecoplan also offers various service level agreements for individual support.

Vecoplan is consistently expanding its services

How can customers be optimally served worldwide? Among other approaches, Vecoplan offers a digitalisation concept that it has now expanded to include additional services. The machine manufacturer is also establishing more branches in selected locations. Jochen Pfeil, Head of the Service Division, knows how customers benefit from these changes.

Vecoplan opens a new subsidiary in France:

Vecoplan AG, a leading international specialist in sawmill waste handling, material transport and processing in the woodworking industry, as well as shredding, conveying and storage technology for biomass power plants, has opened a subsidiary in France. There is a clear focus on service and sales at Vecoplan France. As a result, it can now provide its French customers with the best possible support in the Wood | Biomass, Recycling | Waste and Service divisions.

Vecoplan expands its service base in Italy:

Spain, Poland, the United Kingdom and now also Italy – Vecoplan is consistently expanding its service bases in Europe to be geographically closer to its customers and provide them with even better services. Users benefit from faster spare parts supply, reliable on-site support and a significantly higher availability of their plants and machines as a result. They also have a contact person who knows their market intimately.

For an even higher level of machine availability

Spain, Poland, the United Kingdom and Italy – Vecoplan is consistently expanding its service bases in Europe to be geographically closer to its customers and provide them with even better services. Users benefit from faster spare parts supply, reliable on-site support and a significantly higher availability of their plants and machines as a result. They also have a contact person who knows their market intimately.

Trade fair review IFAT: the new developments

IFAT in May 2020 was the first major trade fair for Vecoplan that was first postponed and then completely canceled due to the Corona pandemic. And this despite the fact that we were already in the starting blocks: The booth was planned, the trade show motto was set, the exhibits were already in production and the trade show invitations were as good as printed. So we had to rethink and do the whole thing digitally. We managed to partially compensate for the loss of the trade fairs with our live broadcasts from the Technology Center, but this could not make up for the high-quality discussions at a trade fair. All the more reason for us all to look forward to IFAT 2022!

Flexible plastics processing

To process plastics from household and commercial waste efficiently and flexbily, the weerec OÜ company from Estonia poted for a VIZ 1300 T from Vecopolan, the adaption genius in plastics shredding.