Case Live-Service EN • LIVE-SERVICE • Vecoplan AG

LIVE-SERVICE

Case Live-Service EN

THE ONLY INDUSTRY 4.0 SERVICE TOOL IN THE SECTOR

The only one of its kind on the market! Tailored to the requirements of complete implementation of Industry 4.0. New, customer-focused, state-ofthe-art system fully developed by Vecoplan® to replace the previously used teleservice.

Key features of the Live Service: Online access to further components (e.g. operating console, frequency converter), optimised online error analysis, detection and elimination, use of current online features (live-cam, remote online, chat, conferences, real-time data, etc.)

COMPLETE INTERNALLY DEVELOPED

IMPLEMENTED BY VECOPLAN:

• Live Service hardware and software including interfaces
• Connection to hardware/machine control system
• Configuration of machine data and maintenance manager
• SIMATIC-tunnel setup
• Creation of the network environment
• Connection to previous BUS structures
• Development of a retrofit kit (Connect Box)
• Customer and staff training

TO-DOS BEFORE IMPLEMENTING

• Integration of the Live Service tool in all Vecoplan machines and systems
• Making it available for existing machines and systems as well
• Adaptation to national and international standards
• Adjustment to different WLAN connections, customer networks, UMTS, etc.

WITH STRONG LIVE SERVICE FEATURES

  • Case Live-Service EN

    SERVICE REQUEST

    • Service requests with just a click
    • No calls or emails necessary
    • Immediate online support from Vecoplan
    • Direct access to machines
    • Use of the relevant machine data
    • Optimum response times and downtimes

  • Case Live-Service EN

    ANALYSE TOOL

    • Secure connection between Vecoplan and the machine
    • Remote access to control, FC, operating console
    • Start real-time analysis, error detection and elimination
    • Temporary co-writing of data
    • Data analysis, determining where thresholds have been exceeded
    • Replaces frequent service visits, minimises downtimes

  • Case Live-Service EN

    CONFERENCE CENTER

    • Integrated in the Live Service software
    • Latest online communication options: Chat, video telephony (in future: smartglasses)
    • Exchange of messages and documents
    • Use of live images (by webcam)
    • Quick clarification of complex matters
    • Quick error elimination

  • Case Live-Service EN

    SERVICE REPORT

    • All machine and system-related data and documents are easily and immediately retrievable online
    • Always up-to-date thanks to automatic updates
    • Fully documented history with all service requests
    • Necessary information can be found and used quickly

  • Case Live-Service EN

    MAINTENANCE MANAGER

    • Listing of all maintenance carried out on the machine or system
    • Timely reminder of required maintenance with a light or pop-up (on system startup)
    • Maintenance instructions can be printed out for the maintenance personnel
    • Easy creation of maintenance plans including calculation of time requirements
    • Carry out maintenance, prevent breakdowns

NEW FEATURES

  • SERVICE APP

    • Submit a service request quickly and easily by smartphone

    • Have machines and systems within easy view from anywhere, at any time

    • Transmit machine data directly

    • Immediate retrieval of 3 standard values

  • ALARM MANAGER

    • Defined events trigger the alarm

    • Machine and system problems are reported directly to the shift foreman/operations manager

    • Enables immediate action before any damage, breakdowns or downtimes occur

    • Protects against machine and system damage

  • SMARTGLASSES

    • With camera and screen

    • Vecoplan sees what the customer sees

    • This gives the Vecoplan service employees important information right before their eyes

    • As well as static images, processes and workflows can also be visualised

    • Important information can be shown to the customer

    • Closer collaboration, faster error elimination

LIVE-SERVICE IMPRESSIONS

CUSTOMER BENEFIT

FULLY PROGRAMMED FOR SERVICE

All Live Service features are designed to provide Vecoplan® customers with the best possible services and support. Because the tool is based fully online, our service team can provide the necessary support quickly, easily and competently anywhere in the world. This safeguards production processes and ultimately supports optimised profitability.

Case Live-Service EN

With the Live Service Vecoplan® offers fast and uncomplicated help in the faults that have occured. Also in the future we would like to profit from the good service and the technical consulting."

For a well-known customer in the plastic industry Vecoplan has successfully implemented the Live-Service.

Case Live-Service EN

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