Live service • LIVE-SERVICE APP • Vecoplan AG

THE ONLY INDUSTRY 4.0 SERVICE TOOL IN THE SECTOR

Use all the features of modern online communication and benefit from the quick Vecoplan service – analyse, identify and rectify errors online. Maximise uptime, minimise downtime, and ensure and optimise ongoing production processes. As an online tool, the Vecoplan Live Service is tailored to the requirements of complete implementation of industry 4.0.

LIVE-SERVICE APP

Wherever you are, our new service app goes with you. You can check the status of your Vecoplan machines and systems at any time and from anywhere. Our app shows you all relevant data of the machine components’ such as fill levels, rotational frequency, operating hours, drives and power consumption; all from your smartphone or tablet. Experience the benefits for yourself with our unique features; and minimize downtime with the Vecoplan Live-Service App!

We offer:

  • Free Download for all devices with Android or iOS
  • Condition Monitoring
  • Up to date system documentation is always available
  • Fast analysis and Troubleshooting

 

Your benefits:

  • High availability is ensured
  • Downtime is minimized
  • Anywhere & Anytime access
  • All information at a glance

For more information please use our contact form


ANALYSE TOOL

If we receive a service request from you, we will establish a secure online connection to your machine and have remote access to the control system, frequency converter and operating console. The real-time analysis and the temporary co-writing of machine and process data can start immediately. The data are analysed directly to discover whether the limit values have been exceeded, for example. This enables us in many cases to detect and rectify errors quickly without assigning our service team to the site.

 

 

The benefits for you:

  • Remote access to control system, frequency converter, operating console
  • Real-time analysis
  • Rapid error detection and rectification
  • Reduced service visits

CONFERENCE CENTER

The Conference Center is integrated in the Live Service software. It gives you the opportunity to chat with our service team using modern online communication, via chat, video phone or smartglasses. Sending messages and documents and using live images via webcam or smartglasses help to quickly clarify complex technical matters.  Experience shows that errors are found and rectified more quickly.

 

The benefits for you:

  • Direct communication with the service team
  • Easy communication
  • Use of live images (by webcam)
  • Quick clarification of complex matters
  • Sound error analysis
  • Better technical support

MAINTENANCE MANAGER

Regular maintenance secures your investments in the long-term. The Maintenance Manager assists you in coordinating all maintenance work. The requirement is displayed exactly to the minute and  a timely reminder is given by traffic light signal or pop-up (on system start)  for upcoming maintenance.  With the click of a mouse, you can create accurate maintenance plans including a calculation of the time required and print out maintenance instructions for the maintenance staff. This ensures smooth processes overall and potential sources of error are minimised..

 

The benefits for you:

  • List of all maintenance processes
  • Timely maintenance reminders
  • Increased productivity
  • Increased operational readiness
  • Increased machine service life

SERVICE REPORT

You can retrieve all machine and system-related data and documents easily and immediately online. All information is always up-to-date thanks to automatic updates. The machine history is continuously documented with all service requests. Save time, space and ultimately costs by quickly finding and using the information required.

        

The benefits for you:

  •  Faster access to machine data and documents
  • Increased information content
  •  Time savings
  • Improved quality of work

ALARM MANAGER

To protect machines and systems against damage,  events can be defined via the Live Service to trigger an alarm. Such events may be specific error messages or machine limit values being exceeded, for example. The machine and system problems are reported directly to the shift supervisor/business manager - by email and/or smartphone. This enables immediate intervention before damage and/or failure and downtimes occur. 

 

The benefits for you:

  • Defined events trigger an alarm
  • Machine and system problems are reported directly
  • Enables immediate intervention
  • Protects against machine and system damage
  • Minimises downtimes

SMARTGLASSES

Seeing what YOU see. This makes working together so much easier. The smartglasses integrated in the Live Service are fitted with a camera and screen. This means you can show a Vecoplan service team member exactly where a defect or error has occurred on a machine or in a system. The service team member watches live on the screen, can understand the situation quickly and then respond and provide assistance accordingly - for example, even by showing his colleague information from the smartglasses. This creates opportunities of optimal cooperation and quick error rectification.

 

The benefits for you:

  • Our service team member sees “through your eyes”
  • Important information can be shown directly
  • Working together is made easier and quicker

Cases

Case Chain Tensioner

Case Chain Tensioner

The Vecoplan® conversion kit A-D for loading and unloading conveyors does away with the monthly downtimes needed for chain maintenance.

Case Retrofit EN

Case Retrofit EN

Upgrading the re-shredder VAZ 2500 T doubles throughput and delivers output material that is considerably more homogeneous with the same drive capacity.

Case Live-Service EN

Case Live-Service EN

Use all the features of modern online communication and benefit from the quick and direct Vecoplan service – Analyse, identify and rectify errors online – Ensure availability, minimise downtime. Being developed for future use with app, smartglasses and alarm manager.

International exhibition for machinery, equipment and technologies, timber, woodworking and furniture industry.  

Minsk - Belarus
September 25 - 28, 2018

Your partners for business unit service & spare partsContact us
  • Chain Tensioner

    The Vecoplan® conversion kit A-D for loading and unloading conveyors does away with the monthly downtimes needed for chain maintenance.

    More to Case Chain Tensioner

  • Case Retrofit

    Upgrading the re-shredder VAZ 2500 T doubles throughput and delivers output material that is considerably more homogeneous with the same drive capacity.

    More to Refroit

  • Live Service

    Use all the features of modern online communication and benefit from the quick and direct Vecoplan service – Analyse, identify and rectify errors online – Ensure availability, minimise downtime. Being developed for future use with app, smartglasses and alarm manager.

    More to Case Live Service

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